Cancellation Options – Agafay Quad Marrakech

At Agafay Quad Marrakech, we understand that plans may change, and we strive to accommodate our guests to the best of our ability. If you need to cancel or modify your desert adventure booking, please review the following cancellation options and procedures:

1. Cancellation Policy

Our cancellation policy is designed to be fair to both our guests and our operations. The specific terms and conditions may vary based on the type of adventure booked, the group size, and the season. We advise you to review the booking confirmation or contact our team for the precise cancellation policy related to your reservation.

2. Cancellation Timeframe

To be eligible for a cancellation refund or rescheduling, you must notify us within the specified cancellation timeframe. This timeframe may vary based on the type of activity and the number of participants. Generally, we require a minimum notice of 24 to 48 hours before the scheduled activity time.

3. Refund Eligibility

Refunds for cancellations are subject to the cancellation policy and the notice period provided. In certain cases, a cancellation fee may apply. If you meet the refund eligibility criteria, we will process the refund through the original payment method within a reasonable timeframe.

4. Rescheduling

If you wish to reschedule your desert adventure due to unforeseen circumstances, we will do our best to accommodate your request. However, rescheduling is subject to availability, and we recommend contacting us as soon as possible to secure an alternative date.

In the event of adverse weather conditions or other unforeseen circumstances that could affect the safety or quality of the desert adventure, we may need to cancel the activity. In such cases, we will notify you as soon as possible and provide alternatives, such as rescheduling or a full refund.

6. Group Bookings

For group bookings, cancellation policies may differ, and the required notice period might be longer. Please check with our team for specific details related to group cancellations.

7. Contacting Us for Cancellations

To cancel or modify your booking, please contact our team using the following contact information:


Phone: [Your Contact Number]

8. No-Show Policy

If you do not show up for the scheduled activity without prior notice, you will not be eligible for a refund or rescheduling. Please ensure timely communication if you are unable to attend the booked adventure.

9. Force Majeure

In rare circumstances beyond our control, such as natural disasters or unforeseen events, Agafay Quad Marrakech may be forced to cancel activities. In such instances, we will make every effort to inform you promptly and provide suitable alternatives or a full refund.

10. Communication

Open communication is essential to ensuring a smooth cancellation or rescheduling process. If you encounter any difficulties or have questions regarding the cancellation options, please feel free to reach out to our team, and we will be happy to assist you.

We hope that your desert adventure with Agafay Quad Marrakech proceeds as planned, but if you need to cancel or make changes, rest assured that we will work with you to find the best solution.

Thank you for choosing Agafay Quad Marrakech. We look forward to providing you with a memorable and enjoyable desert escapade!

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